pk oke Privacy Policy
Information you provide at pk oke is kept with the highest level of security. This policy explains in detail what information is collected, how it is used, and what your rights are.
1. Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications on the pk oke platform. By using the pk oke website or services, you are considered to have accepted the terms described in this policy.
1.1 Purpose of This Policy
pk oke treats the protection of users' personal information as its highest priority. Through this policy, we aim to make clear how your information is processed and under what circumstances it may be shared with third parties.
pk oke's Terms and Conditions should be read together with this privacy policy, as both documents together form the complete agreement between the user and pk oke.
1.2 Scope
This policy applies to the following:
- Account registration and login activity on the pk oke website
- Deposits, withdrawals, and other financial transactions
- Casino, sports betting, or other gaming activity
- Use of the pk oke mobile app
- Contact with customer support
- Participation in any promotions or bonus programs
2. Data Collection
pk oke collects only the information necessary to provide its services. We do not collect irrelevant or excessive data.
2.1 Registration Information
When creating an account, the following information is collected from you:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Email address
- Username and password
- Address (where required)
2.2 Identity Verification Information
To ensure secure transactions and as part of the account verification process, the following information may be required:
- National ID (NID) or passport copy
- Selfie or photo (for identity confirmation)
- Proof of address (utility bill or other official document)
- Proof of ownership of the payment method
2.3 Automatically Collected Information
While you use pk oke, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Page visit history and session duration
- Transaction date, time, and amount
- Gaming activity logs
3. Use of Information
Collected information is used only for specific and legitimate purposes. pk oke never sells your information to third parties for advertising purposes.
3.1 For Service Operation
- Account creation, management, and verification
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
- Activating bonuses and promotions
- Tracking gaming history and balance
- Providing support through 24/7 customer service
3.2 For Security and Fraud Prevention
- Detecting unauthorised access or fraud
- Monitoring suspicious transactions
- Preventing multiple accounts or bonus abuse
- Following anti-money laundering (AML) procedures
3.3 For Service Improvement
- Personalising the gaming experience
- Identifying and resolving technical issues
- Making data-driven decisions for planning new features and services
- Fulfilling legal obligations where applicable
4. Data Storage and Security
4.1 Security Measures
pk oke uses industry-standard technology to keep your information secure. SSL encryption is applied to every data transfer, and information stored on servers is kept in an encrypted state.
- Data transmission protection through SSL/TLS encryption
- Password hashing and salting
- Restricted access controls — only authorised staff can view data
- Regular security audits
- Firewalls and intrusion detection systems
4.2 Data Retention Period
Relevant information will be retained while the account is active. Even after an account is closed, certain information may be kept for a specified period for legal obligations, financial audit requirements, or dispute resolution. Once that period has passed, information is securely deleted or anonymised.
5. Data Sharing
5.1 Conditions for Sharing with Third Parties
pk oke does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment processors: Providing necessary information to complete transactions via bKash, Nagad, Rocket, and bank transfer
- Game software providers: Sharing necessary data with the relevant studios to ensure the gaming experience
- Technology service providers: Partners engaged in server hosting, security, and analytics services
- Legal authorities: In response to a court order or a lawful request from a law enforcement agency
5.2 Third-Party Obligations
Third parties that pk oke works with must adhere to standards equivalent to this privacy policy. Your information is provided to them only for specific purposes and subject to security conditions.
7. Your Rights
As a pk oke user, you have certain specific rights over your personal information.
7.1 Right to Access
You can ask at any time what information pk oke holds about you and how it is being used. To make this request, contact customer support via live chat or email.
7.2 Right to Correction
If any information stored in your account is incorrect, you can request that it be corrected. This can be done directly from account settings or through customer support.
7.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specified period in the case of legal obligations or ongoing disputes.
7.4 Right to Object and Restrict Processing
You also have the right to object to the processing of your information for specific purposes, or to request that it be restricted. Send such requests through customer support. pk oke tries to respond as quickly as possible.
To learn more about how pk oke operates responsibly, visit our About Us page.
8. Minor Users
8.1 Age Verification Policy
pk oke strictly provides services to those aged 21 and above. No person under the age of 21 is permitted to register or participate in gaming activity. Age is verified through the date of birth and identity documents submitted during account registration.
8.2 Information of Minors
pk oke does not intentionally collect information from any person under the age of 21. If evidence is found that a minor has registered, their account is immediately closed and the associated information is deleted. For more on responsible gaming, read our Responsible Gaming guidelines.
9. Policy Changes
9.1 Notice of Changes
pk oke reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to your registered email or mobile number. The date of the change will be noted at the top of this page.
9.2 Meaning of Continued Use
Continuing to use pk oke after an update to the privacy policy will be considered as acceptance of the new policy. If you object to any change, you may request to close your account. For more information, see our FAQ section where common questions are answered.
10. Contact
Privacy Inquiries
If you have any questions about this policy or wish to exercise your rights regarding your information, please contact pk oke customer support. Our service is available in both Bengali and English.